California State of Emergency Information

State of Emergency Service Relief Options

Windstream Enterprise understands how important it is for our customers to remain connected during emergency events. That is why, as a telecommunications customer affected by a State of Emergency event, you are granted service relief options.

• Waiver of a one-time activation fee for establishing remote call forwarding, remote access to call forwarding, call forwarding features and messaging services
• Waiver of the monthly rate for one month for remote call forwarding, remote access to call forwarding, call forwarding, call forwarding features and messaging services
• Waiver of the service installation charge at the temporary location—or new permanent location—and again when the customer moves back to the premises
• Waiver of the fee for one jack and associated wiring at the temporary location regardless of whether the customer has an inside wiring plan
• Waiver of the fee for up to five free jacks and associated wiring for inside wiring plan upon the customer returning to their permanent location
• Waiver of the fee for one jack and associated wiring for non-plan customers upon their return to their permanent location

If you need to take advantage of one of the relief waivers, please contact Customer Care at 800.600.5050.