Gartner predicts that by 2025, 80% of customer service and support organizations will be applying generative AI technology in some form to improve agent productivity and customer experience (CX).1
The impact of AI on the customer service function cannot be overstated. As organizations introduce an increasing number of digital engagement channels, customers expect effortless customer service experiences. Businesses can lean on a trusted partner like Windstream Enterprise to ensure memorable and meaningful customer interactions.
“The contact center solution from Windstream Enterprise is rock solid and gives me the confidence to scale.”
– Antonio Taylor, Director of Technical Services & Infrastructure
Transnetyx paved the way for research to advance and for deeper understandings to emerge across the biotech industry, but their home-grown contact center solution was delivering a subpar experience.
After adopting Contact Center as a Service (CCaaS) to support their growing customer service needs, Transnetyx was able to provide best-in-class contact center technology for their 19 contact center agents making it easier than ever to support their customers. Let our human intelligence help you improve your customer experiences.
1Gartner® Press Release. “Gartner Reveals Three Technologies That Will Transform Customer Service and Support By 2028.” August 30, 2023.
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