Industry

How Manufacturers can reach Industry 4.0 with digital transformation initiatives

Industry 4.0 initiatives are widely recognized as crucial for business success in the coming years, with 91% of manufacturers agreeing on their importance in a recent study. Which technologies are...

February 07, 2024 • Stefan Nava • 3 min read

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Transforming the customer experience in retail with CCaaS

Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.

January 09, 2024 • Austin Herrington • 4 min read

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How to defend your network against holiday cyberattacks with SASE

With cybercriminals out to wreak havoc on retailers this holiday season, consider implementing these security measures to fend off their attacks and exploitations.

December 19, 2023 • Chris Alberding • 3 min read

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The CCaaS advantage for healthcare organizations

Cloud-based CCaaS is crucial for healthcare organizations because it enables them to efficiently manage patient communication, appointments and inquiries while ensuring scalability and flexibility. This call center technology enhances patient...

November 16, 2023 • Windstream Enterprise • 4 min read

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Calculating and lowering the true cost of ownership in manufacturing

Instead of focusing solely on ROI, manufacturing organizations need to also understand their total cost of ownership (TCO) for each asset. However, organizations need the right infrastructure to support the...

September 21, 2023 • Stefan Nava • 5 min read

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The benefits of CCaaS for manufacturing contact centers

The manufacturing industry is facing a labor shortage, and everyone is looking for ways to get support where they need it. Working with a partner to provide contact center services...

September 07, 2023 • Matthew Marion • 4 min read

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The rise of ransomware: Fighting cybercrime in healthcare

Federal agencies have issued recent warnings about the rise of ransomware designed to target the healthcare industry, intensifying the demand for cybersecurity to mitigate exposure and costly risks.

September 05, 2023 • Windstream Enterprise • 4 min read

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