SMB/Mid-Market

The secret to live chat: It’s only as good as the agents who operate it

Summary: Much like a hammer only produces results when a skilled hand wields it, live chat only works well when you have contact center agents with the right skills and...

October 03, 2024 • Matthew Marion • 5 min read

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How to remain an independent bank or credit union during the M&A wave

Bank and credit union independence requires a lot of dedication. But with the right tech investments, it's more than achievable.

September 02, 2021 • Windstream Enterprise • 5 min read

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5 ways to evolve IT digital experience

Enterprise IT has reached an inflection point: for the first time in memory, innovation in the consumer space is driving user expectations in the corporate world. As consumers, we expect...

August 26, 2020 • Stephen Farkouh • 4 min read

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