Customer Care

The top 5 benefits of omnichannel contact centers

The past few years saw an accelerated transformation of contact centers, giving rise to new features that can support the omnichannel wants and needs of customers.

May 05, 2022 • Matthew Marion • 4 min read

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2020 NRF recap: The continuing evolution of retail

Every January, the National Retail Federation (NRF) holds its Big Show at the Jacob Javits Center in New York. It’s 4 days’ worth of collaboration and idea sharing for retailers,...

February 14, 2020 • Mark Vomend • 5 min read

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How Product Development is Evolving to Meet Customer Needs

The era of customer focus has arrived and is transforming the methods and speed of delivery for new products and services for B2C and B2B businesses alike. As a consumer,...

February 03, 2020 • Scott Yelton • 4 min read

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