Blog

Elevate retail customer support with a dedicated CCaaS solution

he Talkdesk CCaaS platform, coupled with Windstream Enterprise's managed services, delivers a seamless, AI-enhanced customer experience across multiple channels. Agents get the comprehensive customer data and efficient tools they need...

August 16, 2024 • Matthew Marion • 4 min read

Read the article

Mobilize your workforce with the OfficeSuite UC app

The manufacturing industry is facing a labor shortage, and everyone is looking for ways to get support where they need it. Working with a partner to provide contact center services...

August 07, 2024 • Carson Powell • 3 min read

Read the article

How to enable continuity when your business depends on it

With the global pandemic driving entire sectors of business and society to work from home, business continuity is now essential to keep working, learning and living.

August 01, 2024 • Michael Flannery • 3 min read

Read the article

How to enhance cybersecurity with AI

There’s no shortage of ways AI can benefit a contact center’s operations. By tapping into AI-powered tools like Virtual Agent and Agent Assist, agents can leave behind the mundane, repetitive,...

July 30, 2024 • Arthur Nichols • 3 min read

Read the article