CCAAS, POWERED BY TALKDESK
Set the stage for exceptional customer experiences
CCaaS = Fast deployment + fast onboarding + fast time to value
Transform interactions with a contact center service that enables customers to connect with your agents on their terms—all while empowering agents to work from anywhere.
Improve agent productivity and contact center effectiveness with advanced self-service and AI-infused solutions
Reduce operational expenses through automation
Drive continuous improvement of the customer journey with actionable insights
Ensure conversation clarity through crystal clear calls
Protect customer data to the highest security standards
2024 SILVER STEVIE® Customer Service Solution for CCaaS powered by Talkdesk
Frictionless engagement for an enhanced customer experience
Windstream Enterprise CCaaS, powered by Talkdesk, offers a single, secure, easy-to-use platform so agents can service more customers, more efficiently.
Workforce optimization
Gain AI-driven forecasting and scheduling, as well as intuitive administration designed for the modern workforce.
Quality assurance
Track team performance trends and recognize results via a complete combination of voice recordings, agent screen recordings and omnichannel transcripts.
Data insights + analytics
Discover the root causes of issues, make customer and agent journeys more efficient and augment agent coaching, turning every conversation into customer intelligence.
Visual workflow design
Streamline call and digital workflows using a low/no-code visual designer to support customer self-service or agent-led interactions.
Omnichannel engagement
Personalize interactions while preserving conversation context by engaging with customers via their channel of choice—email, SMS, voice, live chat or social media.
Security + compliance
Benefit from over 30 compliance certifications, including, SOC2 Type II, HIPAA and PCI-DSS to ensure critical customer data remains protected.
Intuitive, web-based portal
Access intelligent call routing and agent analytics, along with tools like advanced call recording, live monitoring, quality management, agent coaching, knowledgebase resources and more.
Flexible licensing models
Choose from a variety of seat types, as well as named or concurrent pricing options that best meet your business needs and budget requirements.
Third-party integrations + leading apps
Supercharge your workflows and customer experience with an innovative ecosystem of open APIs and 70+ pre-built and industry-specific integrations, such as Salesforce, Microsoft Dynamics 365, Zendesk and ServiceNow.
Deliver a consistent customer experience worldwide
CCaaS, powered by Talkdesk, supports 31+ local languages and accents via AI and automation. Plus, over 7 languages are supported natively in the Agent Workspace with the ability to quickly add a new language.
Why CCaaS, powered by Talkdesk, from Windstream Enterprise?
Depend on Windstream Enterprise as your managed services partner to modernize your customer interactions and enhance the customer experience with our trusted, enterprise-grade Contact Center as a Service solution—backed by a dedicated team of technology experts with over 20 years of contact center expertise.
The Windstream Enterprise advantage
Windstream Enterprise offers a wide range of advanced cloud-based connectivity and network security and compliance solutions, including SD-WAN, Secure Access Service Edge (SASE) and Security Service Edge (SSE), for businesses and organizations of all sizes.
Beyond contact center solutions, our award-winning unified communications solutions, such as OfficeSuite UC®, enable businesses to move their mission-critical interactions to the cloud with increased flexibility, scalability and cost savings. Now all critical functions like unified messaging and video conferencing tools are located in one platform—accessible anytime, anywhere.
Get an award-winning experience
