Windstream trouble ticket request form

State of Florida SUNCOM Problem Reporting

Select the issue you are experiencing:

Calling problem

Handset problem

Other

Describe the issue you are experiencing:

Affected services—affected phone number(s ):(Required)

Additional Phone

Agency name:

Agency address:

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Account number:

If you are experiencing voice trouble , please provide call example(s):

(Must be within 24 hours)

Calling number:

Exact digits dialed (i.e. +1, 9 1 etc.):

Date:

Time:

Result:

Local contact name:

Local contact number:

Local contact email address:(Required)

Hours of access:

Hidden

Intrusive test authorized:

Yes

Submitting this request form is a notification that a trouble ticket needs to be opened. No changes or intrusive testing will be authorized via this request form. If any intrusive testing or changes are needed, a member of the Complex NOC team will reach out to an authorized party on the account.